Marin County · Veterinary IT & Lab Tech Specialists

IT and Lab Support Built for Veterinary Practices

Run by a former vet tech who knows your software, your lab equipment, and the pressure of a full waiting room. No learning curve. No generic support tickets. Just fast, reliable support from someone who gets it.

Veterinary medicine deserves your full attention. Let us handle everything else — so your team can focus on what they do best: caring for animals.

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Why clinics choose us

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Vet industry background14 years as a licensed RVT

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Lab equipment expertiseIdexx, Abaxis, Heska & more

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Fast remote responseMost issues resolved same day

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Local to Marin CountyOn-site visits available

Currently accepting new clinic clients

Our Service Commitments

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2-Hour Remote Response

For urgent issues during business hours. Most problems resolved remotely without an on-site visit.

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Same-Day Emergency Response

For critical outages affecting your entire clinic — server down, network failure, or complete software outage. On-site within hours.

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Scheduled On-Site Visits

Regular visits included in every plan. We come to you — no dropping equipment off, no waiting for a technician who doesn't know your setup.

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Remote Support First

Most issues are resolved remotely in minutes using secure screen-sharing tools — no waiting for an on-site visit when it isn't necessary.

Who We Are

Bridging Veterinary Medicine and Modern Technology

Most IT companies walk into a veterinary practice and spend the first hour asking what Avimark is — or what an Idexx Catalyst does. We don't. With 14 years of hands-on experience as a licensed RVT, we understand your practice from the inside — the software you depend on, the lab equipment you can't afford to have down, and exactly what "offline" means when your Catalyst throws an error mid-appointment.

Redwood Vet Tech was built specifically for Marin County veterinary practices that are tired of generic IT support that doesn't understand their world. We speak both languages — veterinary medicine and information technology.

Your clinic runs on medicine, compassion, and expertise — not IT troubleshooting. When technology gets in the way, it costs you time, revenue, and peace of mind. We exist to take that burden completely off your plate, so every member of your team can focus entirely on patient care.

We know your software & equipment

We're familiar with the practice management platforms and lab analyzers your team relies on every single day.

Avimark Cornerstone EzyVet Covetrus ImproMed Idexx Abaxis Heska Zoetis VetConnect

Core IT Services

Everything your clinic needs to stay running

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Workstation Support

Slow computers, crashes, freezes, and software issues resolved fast — remotely or on-site. Your staff gets back to patients, not tech problems.

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Network & WiFi

Reliable connectivity across your entire clinic. Setup, troubleshooting, and optimization for exam rooms, reception, and back office.

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Printers & Devices

Label printers, receipt printers, scanners — we handle setup, repairs, and replacements so your workflow never misses a beat.

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Practice Software

Installation, updates, and troubleshooting for Avimark, Cornerstone, EzyVet, and other veterinary practice management platforms.

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Security & Backups

Protect your patient records and practice data with automated backups, antivirus management, and secure network configuration.

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New Setup & Onboarding

Opening a new location or adding a workstation? We handle the full setup — hardware, software, network, and staff training included.

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Security Camera Systems

Professional IP camera installation with remote viewing capabilities. Monitor your clinic, pharmacy, and parking areas from anywhere — giving you peace of mind after hours.

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Network Redundancy & Failover

When your primary internet connection goes down, your clinic shouldn't. We design and install cellular failover systems that automatically switch to a backup network the moment your main connection drops — keeping your cloud software, payment processing, and lab equipment online without interruption.

Specialty Services

Lab equipment support — our unique advantage

No other IT provider in Marin County can offer this. Our vet tech background means we understand your in-house lab equipment at a clinical level — not just as hardware to plug in.

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Lab Equipment Troubleshooting & Diagnostics

Error codes, connectivity issues, calibration failures, and software integration problems on Idexx, Abaxis, Heska, Zoetis, and other in-house analyzers. We diagnose the issue, coordinate with the manufacturer when needed, and get your lab back online fast.

Included in Growth & above · $150/hr on-demand

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Monthly Lab Equipment Maintenance

Scheduled preventative maintenance visits to clean, calibrate, and inspect your analyzers before problems occur. Each visit includes QC verification, software updates, consumable checks, and a written service report — keeping you audit-ready and minimizing unexpected downtime.

Starting at $200/month per analyzer · bundles available

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Staff Technology Training

We train your team on the technology they use every day — practice management software navigation, proper device startup and shutdown procedures, basic troubleshooting steps before calling IT, printer and label machine operation, and how to handle common error messages independently. The goal is a confident team that resolves minor issues themselves and knows exactly when to escalate.

$125/hr · half-day clinic training packages available

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Network Redundancy & Cellular Failover

A dropped internet connection during a busy clinic day can halt your entire operation — cloud software goes offline, payments stop processing, and lab results can't sync. We design and install automatic cellular failover systems using dedicated 4G/5G backup routers that detect a WAN outage in seconds and switch your clinic to a backup connection automatically, with zero manual intervention from your staff.

Custom quote based on clinic size · hardware + monthly cellular plan included

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Hardware Procurement & Setup

Need new computers, tablets, label printers, or networking equipment? We source the right hardware for your clinic's needs, set everything up, configure it to your existing systems, and handle disposal of old equipment. No markups, no mystery hardware — just the right tools at cost.

Flat $100 setup fee per device · hardware at cost

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Security Camera Installation & Management

Protect your clinic, your team, and your controlled substances with a professional security camera system. We install, configure, and manage IP camera systems with remote viewing so you can monitor your clinic from anywhere — including after hours and weekends. Perfect for multi-room clinics, pharmacies, and parking areas.

Custom quote based on clinic size · remote monitoring setup included

Simple Pricing

Flat monthly rates. No surprise invoices.

Starter

$800

per month

Remote IT support — up to 5 hrs/mo
1 on-site visit per month
Workstation monitoring
Printer & device support
Email & phone support
4-hour response time

Get Started

On-Demand Support

Not ready for a monthly plan? No problem. We offer flexible on-demand support with no contract, no commitment, and no monthly fees.

$125/hr

Remote Support

$150/hr

On-Site Support

$200

Minimum Per Visit

Get On-Demand Help

Dustin Melchior - Founder of Redwood Vet Tech

About the Founder

Dustin Melchior is a Marin County native, a licensed Registered Veterinary Technician, and a CompTIA A+ certified IT professional. After 14 years working in veterinary medicine — as a vet tech, supervisor, hospital manager, and emergency clinician — he founded Redwood Vet Tech to solve a problem he lived firsthand.

"After 14 years on the clinic floor, I knew there had to be a better way. Veterinary teams deserve IT support that actually understands their world — the software, the equipment, and the urgency of keeping everything running when lives are on the line."

I've worked in everything from general practice to emergency medicine — including a role as an emergency clinician at Pilchuck Veterinary Hospital in Snohomish, WA, one of the most respected emergency clinics in the Pacific Northwest — and spent over three years with a nonprofit veterinary organization. I've lived every role in the clinic. I know what breaks, when it breaks, and why it matters.

Now I'm channeling that experience into something new — technology support that actually understands the veterinary world from the inside out.

Licensed Registered Veterinary Technician (RVT)

CompTIA A+ Certified IT Professional

14 years across general practice, emergency, and nonprofit veterinary medicine

Former hospital manager — Alto Tiburon Veterinary Hospital, Mill Valley

Emergency experience — Pilchuck Veterinary Hospital, Snohomish WA

Marin County local — on-site when you need it