Everything Marin County vet clinics ask us

Most general IT companies have never worked inside a veterinary clinic before, which means the first few hours of any engagement go toward them learning what Cornerstone, Avimark, or an Idexx Catalyst even is — time you end up paying for. Redwood Vet Tech is run by a licensed Registered Veterinary Technician with 14 years of hands-on clinic experience, so we already understand your workflow, your practice management software, and your lab equipment on day one. We're not generalists who happen to take vet clients — veterinary IT support is the entire business.

We're based in and currently focused on Marin County, California, including Novato, San Rafael, Mill Valley, Sausalito, Tiburon, and the surrounding areas. We offer both remote support (available anywhere) and on-site visits for local clinics. We plan to expand into Sonoma and Napa counties as we grow.

Yes — veterinary practices are our sole focus, which is intentional. By specializing exclusively in veterinary IT and lab equipment support, we can go deeper on the specific software, hardware, and workflows clinics rely on instead of spreading ourselves across unrelated industries.

Yes. We support Cornerstone installations, updates, server connectivity troubleshooting, and integration issues. Cornerstone is typically server-based, so we're experienced in diagnosing local server problems, database sync issues, and workstation connectivity errors specific to Cornerstone environments.

Yes, Avimark is one of the core practice management platforms we support, including installation, troubleshooting connectivity between workstations and the Avimark server, and resolving sync or performance issues that affect daily clinic operations.

Yes. We support both IDEXX Neo (cloud-based practice management) and IDEXX Cornerstone, as well as IDEXX in-house lab analyzers like the Catalyst and VetLab Station. Because we've worked hands-on with this equipment as vet technicians ourselves, we can often diagnose whether an issue is software, network, or hardware-related faster than a generalist IT provider.

Yes — we support ezyVet (cloud-based), Covetrus practice management tools, and ImproMed, in addition to Cornerstone and Avimark. If your clinic is considering migrating from a legacy server-based system to a cloud-native platform, we can also help evaluate and manage that transition.

Yes — lab equipment support is one of our specialties and something most general IT providers in Marin County simply can't offer. We troubleshoot error codes, connectivity issues, calibration failures, and software integration problems on Idexx, Abaxis, Heska, Zoetis, and other in-house analyzers, and we coordinate directly with manufacturers when a hardware issue needs escalation.

Yes, this is one of the most common issues we resolve. Lab analyzers need to properly sync results into your practice management software, and when that connection breaks, it usually shows up as missing results or manual re-entry. We diagnose whether the issue is the analyzer, the network, or the software integration itself.

No. Our monthly plans (Starter, Growth, Premium, and Concierge) are month-to-month with no long-term lock-in, and we also offer a no-contract on-demand hourly option for clinics that aren't ready to commit to a recurring plan. You can choose the arrangement that fits your clinic's needs and change it as those needs evolve.

Our monthly plans start at $800/month for the Starter tier and scale up based on support hours, on-site visit frequency, and response time needs, up to $3,000/month for full Concierge-level management. We also offer on-demand hourly support starting at $125/hr remote and $150/hr on-site with no monthly commitment, for clinics that prefer to pay only when they need help.

The complimentary assessment (a $150 value) includes a network security review, WiFi coverage analysis across your clinic, a workstation health check, and a practice software audit to confirm everything is syncing and backing up properly. There's no obligation — it's designed to give you a clear picture of where your clinic stands before you decide on anything.

No markups. When we source new computers, printers, or networking equipment for your clinic, hardware is billed at cost, with a flat $100 setup fee per device to cover configuration and integration with your existing systems.

Response times depend on your plan, ranging from a 4-hour response on the Starter tier down to same-day emergency response on Premium and Concierge plans. Most day-to-day issues are resolved remotely within minutes using secure screen-sharing tools, without needing to wait for an on-site visit.

A full outage — server down, network failure, or a complete practice software outage — is treated as a same-day emergency, and we'll be on-site within hours to get your clinic back online. We also offer network redundancy and cellular failover systems that automatically switch to a backup connection the moment your primary internet drops, so a single outage doesn't have to stop your clinic entirely.

Most issues are resolved remotely first, using secure screen-sharing tools, which is usually faster than waiting for an on-site visit. Every monthly plan also includes scheduled on-site visits, and we come to you for anything that genuinely needs hands-on attention — like lab equipment, network hardware, or new workstation setup.

We set up automated backups, manage antivirus and endpoint protection, and configure secure network settings — including separating staff WiFi from any guest network — to reduce the risk of data loss or unauthorized access. As part of the free network assessment, we also check whether existing backups are actually running and restorable, not just assumed to be working.

Yes. Poor WiFi coverage in exam rooms, treatment areas, or surgery suites is a common issue we find during our assessments. We map signal strength room by room and recommend or install the right fix, whether that's a hardware upgrade, better router placement, or additional access points.

The easiest first step is scheduling your free 30-minute consultation and network health assessment. We'll come take a look at your current setup, identify your biggest pain points, and recommend the plan that actually fits your clinic — with no pressure and no sales pitch.

Absolutely. Many clinics keep their existing general IT provider for broader infrastructure needs and bring us in specifically for veterinary practice software and lab equipment support, since that's our specialty. We're happy to work alongside your current provider or serve as a backup contact for anything vet-specific.